StudentPal Help Centre

Clear answers. Back to learning.

Find practical guidance for free previews, accounts, purchases, course access, learning resources, progress and StudentPal’s textbook-grounded, source-linked AI tutor.

?
QUICK STARTNew to StudentPal?
  1. Create your free account
  2. Choose a board, class and subject
  3. Open the designated free chapter
  4. Purchase only when you are ready
Register free →
Browse by topic

What can we help you with?

Choose a topic to jump to the most relevant guidance.

Your first learning session

From registration to your first completed lesson.

01

Find your curriculum

Use Courses to select your board, class or programme and stream.

02

Choose a subject

Review the chapter list, included resources and applicable price.

03

Try the preview

Open the designated free chapter before deciding to purchase.

04

Learn and continue

Complete lessons, use active practice and resume from My learning.

Common questions

Answers students need most often.

Open a question for a concise explanation. Policies linked in the footer provide the formal terms for purchases and account use.

How do I begin learning for free?+

Create a free StudentPal account, open Courses, choose your board and class, then select a published subject. The designated preview chapter can be explored without purchasing the subject.

What does a subject or course purchase unlock?+

A subject purchase unlocks the published resources in that subject. A course bundle unlocks the subjects included in that specific class-and-stream bundle. Included content can vary by chapter because each resource type is optional.

My payment succeeded, but the content still appears locked. What should I do?+

First refresh the subject page and confirm you are signed into the account used for the purchase. If access is still locked, contact StudentPal from that registered email and include the Razorpay payment reference and purchased product name.

What information does the AI tutor use?+

The tutor retrieves relevant indexed chunks from the selected subject's textbook and StudentPal learning resources. You can choose current-chapter or entire-subject scope. Answers include chapter and resource references, and the tutor is instructed to say when the indexed material does not support an answer.

How is my learning progress saved?+

Use Mark complete after finishing a lesson. Your completion status and continuation point are connected to your StudentPal account so the dashboard can help you resume learning.

Why does one chapter have fewer resource types than another?+

All resource types are optional. Notes, textbook, video, quiz, mind map, flashcards, exercises and previous-year material are shown only when they are useful, available and published for that chapter.

Can I sign in with Google?+

Yes. Use Continue with Google on the registration or sign-in page. If the Google email does not yet have a StudentPal account, choose Register free first and complete the required student profile details.

Safe troubleshooting

If a page does not load as expected.

Try these checks before contacting support. They solve many temporary browser and session issues without changing your account or purchase.

  1. 1

    Confirm your internet connection and refresh the page once.

  2. 2

    Make sure you are signed into the correct StudentPal account.

  3. 3

    Open the subject from My learning rather than an old browser tab.

  4. 4

    Try a current version of Chrome, Edge, Safari or Firefox.

  5. 5

    If the problem continues, take a screenshot and note the page address.

!
ACCOUNT SAFETY

Never share your password, OTP, complete card number or banking PIN.

For payment assistance, StudentPal needs only the Razorpay payment reference and the email address registered with your account.

STILL NEED HELP?

Talk to StudentPal support.

Email info@primusnexus.com, call +91 98866 88529 or start a WhatsApp chat from the button on this page.

Contact StudentPal →