Refund Policy
Last updated: 11 July 2026
We want students to evaluate content confidently through free chapter previews before purchasing.
Eligible requests
Request a refund within 7 days of purchase when access was charged more than once, the purchased product was not activated, or a material technical issue prevented access and support could not resolve it.
Non-refundable cases
Refunds are normally unavailable after substantial use or download of paid learning material, for change of mind after the preview was available, or where an account was suspended for misuse.
How to request
Email info@primusnexus.com from the registered address with the Razorpay payment reference, purchased subject or course, and reason for the request. We may ask for information needed to verify the transaction.
Processing
Approved refunds are initiated to the original payment method. Bank and payment-provider timelines may vary and are outside StudentPal's direct control.
Contact us at info@primusnexus.com or +91 98866 88529.